1.FendaF online shop with the web address www.fendaf.ee (hereinafter online shop) is an electronic shopping environment ‑ created by FendaF OY (hereinafter FendaF), through which products are sold.
2.The validity of the sale contract, the terms of the goods and price Information are applicable for purchases in the online shop.
3.The prices of products sold in the online shop are added to the products. The tax for the delivery is added to the price. The tax for the delivery depends on the location of the customer and the method of delivery. The tax for the delivery is displayed for the customer when placing the order. Information about the goods are provided directly next to the products in the online shop.
5.The online shop can change its terms at any time, publishing the changes to FendaF’s website www.fendaf.ee. Changes will come into force as soon as they are published. By using and placing an order via the online shop, the client agrees to the general terms and conditions when placing the order, confirming it with the corresponding note.
6.All products sold in FendaF online shop are natural. Because the products are animal products, then the shape, appearance and measurements of the products may differ from the images and the products may differ from each other.
Entry into force of the sales contract
1.FendaF sells and the Client buys the products offered in the online shop. The contract of sale between FendaF and the Client will come into force right after payable amount according to the order confirmation has reached FendaF OY bank account.
2.When placing an order in FendaF online shop and carrying out a payment, the Client confirmes that they have read and agreed with the conditions of sale.
1.All prices in FendaF online shop are in euros and include VAT of 20%.
2.FendaF can change the prices visible in the online shop at any time. All amendments shall be published: in www.fendaf.ee online shop and will come into force from the time of publication.
3.If the Client places their order before the price change takes effect then the price that was on the invoice during the moment of placing the order will apply for them. The Client does not have the right to demand compensation for the price difference.
4.Prices do not include delivery costs. Delivery costs are displayed in the online shop before the purchase so that the Client can get acquainted with them and choose the most suitable delivery method.
Ordering and payment for the goods
1.To order the goods, the desired products need to be added to the shopping cart.
2.To place an order, the required fields need to be filled and the appropriate delivery method has to be chosen. The screen will then display the amount of money, which can be paid via bank link or other payment solution. The agreement shall come into force after the amount payable has reached the bank account of the online shop. If the ordered goods cannot be delivered due to being out of stock or for any other reasons, the customer will be informed as soon as possible and the money (including delivery costs) paid for it will be refunded immediately, but not later than within 14 days of notification.
3.For paying for the order the Client can choose their suitable payment method: Swedbank, SEB, Luminor, LHV, COOP, Pocopay and Krediidipank internet bank link, or by debit or credit card. Orders are processed through secure environment using Maksekeskus environment. The Client pays 100% of the amount due for the order to confirm the order.
4.The sales contract is considered to have been concluded and the execution of the order starts as soon as the amount of the invoice has been received. –
Delivery of products
1.The goods are sent to the following countries: Estonia. The shipping costs of the goods are paid by the buyer and the relevant pricing information is displayed next to the shipping method.
2.Domestic shipments (inside Estonia) generally reach the destination specified by the buyer within 3-7 working days from the moment of the entry into force of the sales contract. Maximum delivery time when we order more products to warehouse is 45 days.
3.After the payment by the customer, FendaF will complete the order and deliver it to logistics partners for delivery.
4.Fendaf Delivery and Logistics partners are Omniva, Itella Smartpost, DPD.
5.The delivery time limits indicated on FendaF’s website are valid from the moment the invoice is paid.
6.FendaF is not liable for product delivery delay and the misunderstandings arisen, in case the delay or misunderstanding is caused by inaccuracy of data provided by the Client when placing the order.
7.The method of delivery and destination can be changed until the goods are handed over to the logistics partner, by sending us your request via e-mail or telephone.
8.A parcel that is ruined during shipment can be immediately returned to the courier or by using the parcel terminals or bringing it to our showroom, documenting the damages immediately (the description of damage has to be sent accompanied with a picture to firstname.lastname@example.org )
1. According to LOA § 56 lg 1, the client has the right to withdraw from the contract within 14 days after receiving the goods.
2.The product that can be returned has to be in the original packaging and not opened (the sticker must be intact). According to the Law of Obligations Act, the right of withdrawal does not apply to products that cannot be returned due to their nature.
3.The Client pays for the cost of return, except when the reason for return is a wrong or damaged product.
4.The Client has to write an application about the damaged product either in theShowroomor send the application via e-mail with digital signature, attaching the photo of the product and send the damaged product to the address Sära tee 11, Peetri, Rae Parish. When sending a damaged product to us, FendaF pays for the postage.
5.Money for the returned goods will be transferred to the Clients account as soon as possible, but not later than 14 days from the moment of receiving the application of return and the damaged product. In addition to the cost of returned goods, the cost of delivery of the goods is also refunded.
Submission of complaints
1. It is not possible to exchange and return products due to defects that were marked in the product information in the online shop. If the products cannot be exchanged, the buyer has the right to withdraw from the contract (except for defective goods).
2. A complaint cannot be submitted to FendaF if the defect in the product is due to improper use or failure to comply with storage conditions.
3.The order/invoice sent to the e-mail address of the Client acts also as a proof of purchase, which has to be attached when submitting a complaint.
1. FendaF is liable for the Client and the Client is responsible for the damaged caused due to breach of these terms for FendaF, in accordance with cases and extent provided in the legislations in force in the Republic of Estonia.
2.FendaF is not liable for the damages caused for the Client or for the delay in the product delivery, in case the damage or delay is due to a circumstance that FendaF could not have foreseen or influenced.
1.By using Fendaf’s website, the client gives clear and informed consent to FendaF for the processing of their personal data.
2.FendaF uses the information submitted by the Client, only for the Client’s orders and shall not disclose them to third parties, except in the cases specified by law.
Direct marketing and processing of personal data
1.Online shop uses the personal data (including name, phone number, address, e-mail address, bank details) provided by the client only for processing the order and shipping the goods.
2.The online shop discloses personal data to the companies providing the transportation service in order to deliver the goods.
3.The online shop sends the client newsletters and offers only in case the client has requested it by entering their e-mail address on the website and has requested notifications for direct marketing. The client has the opportunity to opt-out of the offers and newsletters sent via e-mail, by requesting it via an e-mail or by following the instructions provided in the e-mail containing the offers.