General information

1. FendaF online store with the web address www.fendaf.ee (hereinafter referred to as the online store) is an electronic shopping environment created by FendaF OÜ (hereinafter referred to as FendaF), through which product sales take place.
2. The validity of the sales agreement, as well as the terms and conditions regarding the goods and pricing information, apply to purchases made in the online store.
3. The prices of the products sold in the online store are indicated next to the respective products. The tax for the delivery is added to the price. The tax for the delivery depends on the location of the customer and the method of delivery. The delivery fee is displayed to the buyer during the order confirmation process. Information about the goods are provided directly next to the products in the online shop.
4. The terms and conditions of the online store apply to all legal relationships, product offers, orders, and sales transactions that take place between the user of the online store as the Customer and the owner of the online store, FendaF OÜ, at www.fendaf.ee.
5. The online store reserves the right to modify its terms and conditions at any time by publishing the changes on the FendaF website at www.fendaf.ee. Changes will come into force as soon as they are published. By using and placing an order via the online shop, the client agrees to the general terms and conditions when placing the order, confirming it with the corresponding note.
6. All products sold in the FendaF online store are natural. Because the products are animal products, then the shape, appearance and measurements of the products may differ from the images and the products may differ from each other.

Entry into force of the sales contract

1. FendaF sells and the Customer purchases the products offered in the online store. The contract of sale between FendaF and the Client will come into force right after payable amount according to the order confirmation has reached FendaF bank account.
2. By placing an order and making a payment in the FendaF online store, the Customer confirms that they have read and agree to the sales terms and conditions.

Prices

1. All prices displayed in the FendaF online store are in euros and include a 20% value-added tax (VAT).
2. FendaF reserves the right to change the prices displayed in the online store at any time. All amendments shall be published: in www.fendaf.ee online shop and will come into force from the time of publication.
3. If the Customer placed their order before the price changes took effect, the price reflected on the invoice at the time of order placement will apply to the Customer. The Customer does not have the right to demand compensation for the price difference.
4. The prices do not include the delivery costs. Delivery costs are displayed in the e-shop before making a purchase, so that the Customer can familiarize himself with possible delivery costs and choose the most suitable delivery method.

Ordering and payment for the goods

1. To order the goods, you need to add the desired products to the shopping cart.
2. To place an order, you need to fill in the required fields with your information and select a suitable method of product delivery. The screen will then display the amount of money, which can be paid via bank link or other payment solution. The agreement shall come into force after the amount payable has reached the bank account of the online shop. If the ordered goods cannot be delivered due to being out of stock or for any other reasons, the customer will be informed as soon as possible and the money (including delivery costs) paid for it will be refunded immediately, but not later than within 14 days of notification.
3. When making payment for the order, the Customer can choose a suitable payment method from the following options: Swedbank, SEB, Luminor, LHV, Coop, Citadele, and Revolut online bank links, as well as debit or credit card. The transactions are conducted through the secure environment of Montonio. The Customer pays 100% of the amount due for the order to confirm the order.
4. FendaF is the data controller for personal data. FendaF transfers the necessary personal data for payment processing to the authorized data processor, Montonio Finance UAB.

Delivery of products

1. Goods are shipped to the following country: Estonia. The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
2. Domestic shipments within Estonia generally reach the destination specified by the buyer within 3-7 business days from the effective date of the sales agreement. The maximum possible delivery time, if the goods have to be ordered more, is 45 days.
3. After the Customer has paid the invoice, FendaF assembles the order and hands it over to logistics partners for delivery.
4. FendaF’s delivery and logistics partners are Omniva, Itella Smartpost, and DPD.
5. The Customer is obligated to collect the package within 7 days after receiving a corresponding notification from the logistics company. If the Customer fails to collect the order within 7 days and the order is returned to FendaF, the Customer is required to pay 10 euros (including packaging, shipping, and return costs). If the Customer cancels their order, 10 euros will be deducted from the order total, and the remaining amount will be refunded to the client’s bank account.
6. The delivery times indicated on the FendaF website are valid from the moment the invoice is paid.
7. FendaF is not responsible for delays in product delivery or any misunderstandings that arise if the delay or misunderstanding is due to inaccuracies in the data provided by the Customer during the order placement.
8. The delivery method and destination can be changed until the goods has been handed over to the logistics partner by notifying us of your request via email or phone.
9. A shipment damaged during transport can be returned immediately either to the courier or by using a parcel machine or by bringing it to our showroom and documenting the damage of the shipment immediately upon receiving the package (a description of the damage must be sent with a picture to info@fendaf.ee).
10. Please dispose the packages of the goods purchased from the online store (cardboard boxes, cartons, packing paper) in the designated packaging container. Make sure that the package is clean and dry. You can find the nearest location of the packaging container for free disposal on the website www.kuhuviia.ee.

Return

1. According to §56 (1) of the Law of Obligations Act, the Customer has the right to withdraw from the contract within 14 days from the receipt of the goods.
2. The product can be returned if it is in its original packaging and has not been opened (the seal/sticker must be intact). According to the Law of Obligations Act, the right of withdrawal does not apply to products that cannot be returned due to their nature.
3. The Customer bears the costs of returning the goods, except in cases where the reason for the return is a non-compliant or defective product.
4. In the case of a spoiled product, the Customer must submit a statement either at the Showroom or send a digitally signed statement via email, including a photo of the product, and deliver the spoiled product to the address: Kuma tee 10, Peetri, Rae vald. When sending a damaged product to us, FendaF pays for the postage.
5. The refund for the returned goods will be transferred to the Customer’s account as soon as possible, but no later than 14 days from the receipt of the withdrawal statement and the returned spoiled product. In addition to the cost of returned goods, the cost of delivery of the goods is also refunded.

Submission of complaints

1. It is not possible to exchange or return products due to defects if there was a corresponding note in the product description in the online store. If the products cannot be exchanged, the buyer has the right to withdraw from the contract (except for defective goods).
2. A claim cannot be filed against FendaF if the product’s deficiency is due to improper use or violation of storage conditions.
3. The order/invoice sent to the buyer’s email address serves as a proof of purchase and should be presented when notifying about any product deficiencies.

Force majeure

1. FendaF is liable to the Customer, and the Customer is liable to FendaF, for damages caused by the breach of these terms and conditions in accordance with the cases and extent specified in the laws of the Republic of Estonia.
2. FendaF is not liable for damages incurred by the Customer or for delays in product delivery if the damage or delivery delay is due to circumstances beyond FendaF’s control and could not have been foreseen or influenced by FendaF.

Privacy

1. By using the FendaF website, the Customer gives clear and informed consent to FendaF for the processing of their personal data.
2. FendaF uses the information provided by the Customer solely for the purpose of fulfilling the Customer’s purchase order and does not disclose it to third parties, except as required by law.
3. The privacy terms are explained in more detail HERE.

Direct marketing and processing of personal data

1. The online store uses the personal data provided by the buyer (including name, phone number, address, email address, and banking details) solely for the purpose of order processing and delivering the purchased goods to the buyer.
2. The online store transfers personal data to transportation service providers for the purpose of delivering the goods.
3. FendaF sends newsletters and offers to the buyer’s email address only if the buyer has expressed their desire to receive them by entering their email address on the website and indicating their consent to receive direct marketing communications. The Customer has the opportunity to opt-out of the offers and newsletters sent via e-mail, by requesting it via an e-mail or by following the instructions provided in the e-mail containing the offers.