We are very happy that you are interested in the loyal customer status. A loyal customer is very important for us and this is why you and your pet, when you register as a loyal customer, can partake in the following discounts and advantages:
- Loyal customers are the first to hear about new products and special offers.
- We occasionally offer promotions exclusively for loyal customers.
- Loyal customers receive a 5% discount (an additional 5% does not apply to products already on promotion).
- When signed in, loyal customers can easily view previous orders and add previously purchased products to the cart again.
- As a loyal customer, you can also take part in our referral programme. See the terms below.
Referral programme terms
Last updated: 31 August 2023. The programme is currently being reviewed; the rules below describe the existing points-based arrangement, not a future automatic discount.
- Under the referral programme, registered FendaF customers can earn bonus points by referring a new customer who places an order in our online store. A person living at the same address is not considered a new customer. We may exclude both customers from the programme in the event of abuse.
- To earn points, your friend must use your personal referral link, available under My Account → Points and Rewards.
- Points earned through the programme can only be earned and redeemed at fendaf.ee by registered customers. Guest purchases do not qualify.
- When your friend orders via your referral link, you receive points equal to 25% of the order amount in the programme’s point calculation (for example, a €100 order gives 25 points). Your friend receives points equal to 10% of their first order amount (a €100 order gives 10 points). These are points, not direct percentage discounts.
- Points are credited within three days of the order, once your friend’s order has been prepared and confirmed.
- Points can be converted into discounts: 10 points equal €1.
- The published 2023 terms describe redemption from €1 and up to €20 per order. Actual redemption is subject to the current limits shown in My Account and at checkout.
- Points expire after 90 calendar days under the published programme terms.
- Points have no cash value outside the online store. They cannot be exchanged for cash, transferred, gifted or used in another loyalty programme.
- Points can only be earned and redeemed on online-store orders.
- Points may be redeemed only on treats and Winner Plus products sold by FendaF in its online store, subject to the applicable checkout rules.
- If we have reason to suspect abuse, we may exclude a customer from the referral programme and cancel points obtained through abuse, subject to applicable law and the customer’s rights.
- These terms supplement FendaF’s general terms and conditions.
- Please see our Privacy Policy for information on the collection and use of personal data.
- These programme terms do not affect your statutory consumer rights.
- Sales through fendaf.ee are governed by Estonian law. Mandatory consumer protections and applicable dispute-resolution rights remain unaffected.
- If the order total falls below the free-shipping threshold after a points discount, shipping fees may apply.
- Points cannot be applied retroactively to an order already placed. If you experience a problem, contact info@fendaf.ee before ordering.
- The referral programme is an online feature. Customers must follow its instructions so that referrals can be tracked; points are not manually assigned when referral steps have not been completed.
- FendaF may amend or discontinue the programme, subject to applicable law and any rights already accrued.